When it Happens: 

Our tours last 1-1.5 hours depending on the currents and the groups swim ability. The tours begin every 2 hours: 10am, 12noon, 2pm, and 4pm. We ask that guests arrive 10 mins early. Guests who are more than 10 mins LATE are automatically bumped to the next tour. (See terms and conditions at bottom) 

Our Promise To You:

We swim in a protected marine sanctuary; home to wild marine animals. The animals are not penned up or caged in any way. They live in a protected area that we have obtained Government Permission to utilize. If any guest misses their favorite animal, come again free of charge(refunds are not an option). Please keep in mind, this is not a zoo, this is a protected marine sanctuary where marine life can relax, and we share space with them. Our Numerical rating is accurate, we see EVERY animal about 9/10 – 8/10 tours. 

Know before you go:

This tour is offered in English only at the moment. 
This is a SWIMMERS ONLY tour. 
There is NO boat, I dont know why people think that there is a boat, there isn’t, so here we are discussing a non-existent boat.

Terms and Conditions:

Please read our Terms and Conditions before booking a tour.

Late  Policy:  Guests over 10 mins late are bumped to the next available tour. A second late arrival results in a 100% loss of all money paid. In NO circumstance will a refund be issued for a late guest or a no-show.

Weather Policy: We only refund and cancel for UNSAFE conditions. Undesirable conditions will NOT be refunded. A cloudy day, rain, low visibility does NOT result in a refund. Lightning, extreme currents, waves over 8ft, results in a 100% REFUND, AND when possible, we will discount a rescheduling.  

Cancellations: Weather related cancellations are at OUR discretion as many factors are considered.   Cancellations by the GUESTS seven (7) days or more in advance are eligible for 100% refund. Cancellations within (7) days are NOT subject to refunds. ***NO SHOWS ARE NOT REFUNDED***   

Our Promise to You: Encounters with wildlife are normal however, in the event a guests favorite available animal escapes their view, Return again for free.